Following a recent survey, 93% of our customers gave us a satisfaction rating of “excellent” (a score of 9 or 10).
Findings also revealed its net promoter score (NPS) to be 87. This is a trusted measure of customer loyalty, with scores above 70 considered world-class. When asked their reasons, the most popular customer response was ‘Excellent Service”. This reflects our commitment to achieving 100% customer satisfaction, offering customers immediate, live, remote service and support for all our solutions.
Indian Health Service (IHS) of the Great Plains Area selected aycan Medical Systems to implement a VNA as a disaster recovery solution for ten PACS systems distributed among their facilities.
Rochester, NY. IHS wanted a fully online, turn-key VNA solution to provide a centralized redundant storage for disaster recovery purposes, backing up the separate PACS systems from ten locations. The locations utilize a mix of PACS systems from multiple manufacturers and thus IHS needed a vendor neutral system which could interconnect with any vendor's DICOM interface. As an additional requirement, [...]
Rochester, NY. aycan completed the install of its back-up PACS at Rochester Regional Health (RRH), a five hospital health system that services families in communities in the greater Rochester, NY region. The aycan solution was installed at RRH’s new mobile mammography center, a pink and blue truck that will roam Monroe County and seven surrounding counties. The mammography truck is [...]
Julie Cassidy, B.S.R.T, Operation Manager "The experience of working with aycan exceeded our expectations from day one."
Brian Petrie, PACS Adminstrator "It is truly a pleasure to work with you and all of the aycan staff members that have assisted us over these past many years we have been using aycan as our DICOM print solution."
Shelly McSparrin, Supervisor of X-Ray, CT, and MRI "The sales and technical people are intelligent, courteous and they deliver on everything they promise. The aycan staff always provided us with answers to our questions quickly, and we always dealt with the same people from the beginning to end of the process. I love that."