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FAQ Page

FAQ Page2012-12-05T17:20:13+00:00
What are the minimal system requirements for aycan web usage?2018-07-31T10:21:44+00:00
  • Internet browser: Compatible versions: see below.
  • aycan store with web server–addressable over internal network via IP address/hostname.
Which web browsers are supported?2023-11-28T14:31:16+00:00

aycan web versions 4.x:

aycan web 4.02.002 supports Google Chrome 119 on macOS 13.6.2

aycan web 4.02.000 supports Google Chrome 117 on macOS 13.5.1

aycan web 4.00.010 supports Google Chrome 104,105 on macOS 12.5.1

aycan web 4.00.008 supports Google Chrome 98 on macOS 12.1

aycan web 4.00.006 supports Google Chrome 92, 95, 96 on macOS 10.15.7 and Google Chrome 92 on macOS 11.5.2

aycan web 4.00.004 supports Google Chrome 90 on macOS 11.2

aycan web 4.00.000 supports Google Chrome 83 on macOS 10.14.6 and 10.15.5

aycan web versions 3.x:

aycan web 3.06.000 supports Google Chrome 73, 74 on macOS 10.13.6, 10.14.4 and 10.14.5

aycan web 3.04.000 supports Google Chrome 65, 66 on macOS 10.12.6, 10.13.4

aycan web 3.02.000 supports Google Chrome 61 on Apple OS X 10.11.6, macOS 10.12.6 and Microsoft Windows 7 (SP1)

aycan web 3.00.002 supports Google Chrome 58 on Apple OS X 10.11.6, macOS 10.12.4 and Microsoft Windows 7 (SP1)

aycan web 3.00.000 supports Google Chrome 55 on Apple OS X 10.11.6, macOS 10.12.2 and Microsoft Windows 7 (SP1)

aycan web versions 1.x:

aycan web 1.06.002 supports Google Chrome 50 on Apple OS X 10.11.4, 10.11.5 and Microsoft Windows 7 (SP1)

aycan web 1.06.000 supports Google Chrome 46 on Apple OS X 10.10.5 and Microsoft Windows 7 (SP1)

aycan web 1.04.002 supports Google Chrome 41 on Apple OS X 10.10.2, Microsoft Windows 7 (SP1) and Safari 8 under Apple OS X 10.10.2

aycan web 1.04.000 supports Google Chrome 41 on Apple OS X 10.10.2, Microsoft Windows 7 (SP1) and Safari 8 under Apple OS X 10.10.2

aycan web 1.02.002 supports Google Chrome 35 on Apple OS X 10.9.4, Microsoft Windows 7 (SP1) and Safari 7 under Apple OS X 10.9.4

aycan web 1.02.000 supports Google Chrome 33 on Apple OS X 10.9.2, Microsoft Windows 7 (SP1) and Safari 7 under Apple OS X 10.9.2

Which date and time is used for SC images created with aycan workstation?2022-08-18T10:35:43+00:00

aycan workstation stores the actual date and time in the following tags: Date of Secondary Capture (0018,1012)
Time of Secondary Capture (0018,1014)
Series Date of Secondary Capture (0008,0021)

Acquisition Date of Secondary Capture (0008,0022)

Acquisition Time of Secondary Capture (0008,0032)

Study date and time stamps are not touched.

If the user wants to display the date and time of the creation of the SC images, they can use the annotations tool in the aycan workstation preferences.

Which Apple macOS (OS X/Mac OS X) versions are supported?2024-04-02T14:54:55+00:00
  • aycan workstation 4.00.004 runs on macOS 12.7.1, 12.7.4, 13.6.3, 14.0, 14.2.1 and 14.4
  • aycan workstation 4.00.002 runs on macOS 12.7, 13.5.1, 13.5.2 and 13.6
  • aycan workstation 4.00.000 runs on macOS 12.6.3, 12.6.4, 12.6.5, 13.2, 13.3, 13.3.1 and 13.4.1
  • aycan workstation 3.16.016 runs on macOS 12.6.2, 12.6.3, 13.1 and 13.2
  • aycan workstation 3.16.014 runs on macOS 12.6.1 and 13.0.1
  • aycan workstation 3.16.012 runs on macOS 12.3.1, 12.5, 12.5.1 and 12.6
  • aycan workstation 3.16.010 runs on macOS 10.15.7, 11.6.1, 11.6.2, 12.0.1, 12.1, 12.3 and 12.5
  • aycan workstation 3.16.008 runs on macOS 10.15.7 and 11.4
  • aycan workstation 3.16.006 runs on macOS 10.14.6, 10.15.7, 11.1, 11.2.1, 11.3 and 11.4
  • aycan workstation 3.16.004 runs on macOS 10.14.6, 10.15.6 and 10.15.7
  • aycan workstation 3.16.002 runs on macOS 10.14.6, 10.15.4 and 10.15.5
  • aycan workstation 3.16.000 runs on macOS 10.14.6, 10.15.2 and 10.15.3
  • aycan workstation 3.14.006 runs on macOS 10.13.6, 10.14.3, 10.14.4, 10.14.5 and 10.14.6
  • aycan workstation 3.14.004 runs on macOS 10.13.6, 10.14, 10.14.1 and 10.14.2
  • aycan workstation 3.14.002 runs on macOS 10.12.6 and 10.13.6
  • aycan workstation 3.14.000 runs on macOS 10.12.6, 10.13.5 and 10.13.6

For information on older versions please contact our service.

Which displays are supported by the 11-bit display plug-in?2022-05-18T10:01:59+00:00
  • Totoku MS53i2
  • EIZO Radiforce GX540
Minimal system requirements for aycan workstation systems2023-05-08T08:18:42+00:00
  • Hardware: Apple Mac with Intel processor or Apple Silicon
  • RAM: 8 GB (minimum; 16 GB recommended)
  • Hard drive space (SSD recommended): 10 GB
  • External DVD drive required for CD or DVD read or write access
  • Depending on usage, a faster processor, more RAM, and a larger hard drive are recommended.
  • Operating system: Apple macOS; see adjoining for compatible versions
What are the meanings of the import error codes?2018-09-18T08:08:53+00:00
  • “Urf” – “Unreadable file / Could not be read.”
  • “SOPc” – “Not Allowed SOP Class UID”
  • “Exc” – “Exception”
  • “UFt” – “Unknown File Type” -> The parser was not able to get any information about the file.
  • “Ts” – “Not supported TransferSyntax” -> see Allowed Transfer Syntax below
  • “NDcm” – “Not a DICOM file” -> This message could appear if you configured aycan workstation to only import DICOM files (available under Preferences… -> Database -> “Import DICOM file format only (ignore …)”).
  • “Ukwn” – “File Type was detected but file did not have a known structure”
Allowed Transfer Syntax:2020-03-30T07:01:06+00:00
  • Implicit VR Little Endian 1.2.840.10008.1.2
  • Explicit VR Little Endian 1.2.840.10008.1.2.1
  • Explicit VR Big Endian 1.2.840.10008.1.2.2
  • RLE Lossless 1.2.840.10008.1.2.5
  • JPEG Process 14, Selection Value 1, Lossless 1.2.840.10008.1.2.4.70
  • JPEG Baseline (Process 1), Lossy 1.2.840.10008.1.2.4.50
  • JPEG Baseline (Process 2 & 4), Lossy 1.2.840.10008.1.2.4.51
  • JPEG Lossless, Nonhierarchical (Process 14) 1.2.840.10008.1.2.4.57
  • JPEG 2000 lossless only 1.2.840.10008.1.2.4.90
  • JPEG 2000 1.2.840.10008.1.2.4.91
  • JPEG-LS Lossless 1.2.840.10008.1.2.4.80
Allowed SOP Classes:2018-09-18T08:09:40+00:00
  • ImageStore
  • Radiotherapy
  • StructuredReport
  • KeyObjectDocument
Which date and time is used for SC images created with aycan workstation?2022-08-18T10:34:31+00:00

aycan workstation stores the actual date and time in the following tags:

  • Date of Secondary Capture (0018,1012)
  • Time of Secondary Capture (0018,1014)
  • Series Date of Secondary Capture (0008,0021)
  • Acquisition Date of Secondary Capture (0008,0022)
  • Acquisition Time of Secondary Capture (0008,0032)

Study date and time stamps are not touched.

If the user wants to display the date and time of the creation of the SC images, they can use the annotations tool in the aycan workstation preferences.

Which iOS/iPadOS versions are supported?2024-01-31T13:07:05+00:00

aycan mobile 2.00.000 runs on iPadOS 16.4.1, 16.5, 16.7, 17.0, 17.1, 17.2 and 17.3


aycan
mobile 1.18.002 runs on iPadOS 15.3.1, 15.4, 15.4.1, 15.6, 15.7, 16.1, 16.2 and 16.3

aycan mobile 1.18.000 runs on iPadOS 14.3, 14.4, 14.5.1, 14.6, 14.7.1, 14.8, 15.0.1, 15.1, 15.2, 15.3 and 15.4

aycan mobile 1.16.000 runs on iPadOS 13.5.1 and 13.6

aycan mobile 1.14.000 runs on iOS 12.1.4, 12.2, 12.3, iPadOS 13.2 and 13.3

aycan mobile 1.12.000 runs on iOS 10.3.3, 11.1.2, 11.2 and 11.4.1

aycan mobile 1.10.000 runs on iOS 10.2.1, 10.3 and 11.1.2

aycan mobile 1.08.000 runs on iOS 8.4, 9.1, 9.2 and 9.3.2

aycan mobile 1.06.002 runs on iOS 7.1, 7.1.1, 8.0 and 8.1

aycan mobile 1.06.000 runs on iOS 7.0.3 and 7.0.4

aycan mobile 1.04.002 runs on iOS 5.1.1 and 6.0.1

aycan mobile 1.02.004 runs on iOS 6.0

aycan mobile 1.02.002 runs on iOS 5.1.1

aycan mobile 1.02.000 runs on iOS 5.1.1

aycan mobile 1.00.008 runs on iOS 4.3 and 5.0

aycan mobile 1.00.006 runs on iOS 4.3 and 5.0

aycan mobile 1.00.004 runs on iOS 4.3

What are the minimal system requirements for aycan mobile?2022-08-18T10:39:06+00:00

Hardware: Apple iPad

Operating system: iPadOS; for compatible versions see above

Depending on the expected usage, an iPad with Cellular is recommended.

What is needed to use aycan mobile?2022-08-18T10:40:45+00:00

In order to use aycan mobile, you need the aycan mobile App installed from the App Store on your iPad and a user account with either an active send subscription or linked to a friend/partner user with an active send subscription. To send studies, you need an aycan workstation instance with the aycan mobile plug-in configured to a user account with an active send subscription.

What is a Push Notification?2018-07-24T10:41:09+00:00

This is a notification your device will receive and display on the screen when a new message/case is available and ready to be downloaded. Apple’s Push Notification Service provides the notification. In order to receive push notifications, you must enable the service during installation of the aycan mobileapplication.

What is a Contact List?2022-08-18T10:41:56+00:00

This list contains all the contacts (friends, partners) you approved. You are able to send data from the aycan workstation ayMobile plug-in to all the persons you have approved and listed in the application. In order to maintain your contact list, click “Manage Users”, login, and navigate to the “My relationships” section.

May aycan mobile be used for medical purposes? Is it a medical device?2022-08-18T10:42:46+00:00

According to a country’s medical device regulation the intended use definition of aycan mobile might differ from country to country. These countries are listed in the “Create free account” or “My account” section. aycan is continuing to gain approvals for aycan mobile to be used as a medical device. Current classifications include FDA and European CE Marking. We are currently working on extending this list.

Are the studies anonymized on the workstation or server?2022-08-18T10:45:42+00:00

The studies are anonymized locally on the aycan workstation removing the patient’s name. During the send process, the study sender has the option to select this patient anonymization prior to the study sending.

Can you anonymize all relevant DICOM metadata?2022-08-18T10:47:07+00:00

Only the patient’s name is anonymized by aycan mobile. Users can opt to anonymize other metadata manually on the aycan workstation prior to sending to aycan mobile. More details on this process can be found within the user documentation ‘aycan workstation Extended Functions’.

How are the transfers protected (encryption)?2018-07-31T17:26:18+00:00

AES 256bit.

How long are the studies kept on the server?2018-07-31T17:26:41+00:00

The server never stores any patient data. The server only enables communication and the secure transfer of data between aycan workstation and the iPad.

Short description of the TG18 pattern usage2018-07-31T17:27:12+00:00

TG18-AD: View low-contrast patterns in near total darkness and in normal ambient lighting determine the threshold of visibility in each case (30 cm / 11.8 in viewing distance). Threshold should not be different.

TG18-AFC: Every one of the four quadrants contains boxes with varying target points. In each quadrant, the contrast and size for the targets are constant. For primary displays, the targets should be visible in three quadrants, except the left upper corner.

TG18-CT: The half-moon targets and the four low-contrast objects at the corners of each of the 16 different luminance regions should be visible. Turn on VCF function if necessary.

TG18-QC: Used to check distinct visibility of the 16-luminance steps, continuity of the continuous luminance bars at the right and left of the pattern, absence of gross artifacts, and proper size and positioning of the active display area. For a resolution test, you can check the appearance of the ‘Cx’ patterns at the center and the four corners (must be within 0-4 of bigger Cx elements for primary displays). The Nyquist and half-Nyquist frequencies in horizontal and vertical direction in the four corners should be discernible and the same brightness.

TG18-UN10/UN80: Can be used to determine display chromaticity, defective pixels, screen cleanliness, and scratches.

TG18-UNL10/UNL80: For measuring the non-uniformity of the display brightness in the center and the four corners with a luminance meter.

TG18-LN12-01/LN12-18: Used to measure minimum and maximum density with a luminance meter.

More about TG18: ASSESSMENT OF DISPLAY PERFORMANCE FOR MEDICAL IMAGING SYSTEMS and AAPM

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